Refund Policy

1. Overview

At Graduate Courses, we strive to provide quality educational content. We understand that circumstances may arise where you need to request a refund. This policy outlines the terms and conditions under which refunds may be granted.

2. 30-Day Refund Period

2.1 Eligibility

You may request a refund within 30 days of purchase if you are not satisfied with the course content. To be eligible for a refund:

• The refund request must be made within 30 days of the purchase date
• You must not have accessed more than 25% of the course content
• You must not have downloaded substantial course materials
• Your account must not have violated our Terms and Conditions

2.2 Processing Time

Refund requests are typically processed within 5-10 business days. The refund will be issued to the original payment method used for purchase.

3. Non-Refundable Circumstances

Refunds will not be granted in the following circumstances:

• Requests made more than 30 days after purchase
• After accessing more than 25% of course content
• After downloading substantial course materials
• For courses received as gifts or through promotions (unless otherwise stated)
• If your account has been terminated for violating our Terms and Conditions
• For any portion of bundled or discounted courses

4. How to Request a Refund

To request a refund, please contact us with the following information:

• Your name and email address associated with the purchase
• Course name and purchase date
• Reason for refund request

You can submit refund requests by:

• Email: [email protected]
• Phone: +44 077 3415 8333
• Contact form on our website

5. Partial Refunds

In certain circumstances, we may approve partial refunds at our discretion. This is evaluated on a case-by-case basis and is not guaranteed.

6. Technical Issues

If you experience technical issues preventing course access, please contact our support team before requesting a refund. We will make reasonable efforts to resolve technical problems. If issues cannot be resolved, we will consider refund requests on a case-by-case basis.

7. Course Updates and Changes

We reserve the right to update course content, modify course structure, or discontinue courses. Such changes do not automatically qualify for refunds, though we will consider requests on a case-by-case basis if substantial changes significantly affect course value.

8. Promotional and Discounted Courses

Courses purchased at promotional or discounted prices are subject to the same refund policy terms. Refunds, if approved, will be for the amount actually paid, not the regular course price.

9. Subscription Services

If we offer subscription-based access in the future, separate refund terms will apply to subscription services and will be clearly communicated at the time of subscription.

10. Changes to This Policy

We may modify this Refund Policy at any time. Changes will be posted on our website with an updated "Last updated" date. Your purchase is subject to the Refund Policy in effect at the time of purchase.

11. Contact Information

For refund requests or questions about this policy, please contact us at:

Graduate Courses
10 Sackville St
Reading RG1 1NT
United Kingdom
Email: [email protected]
Phone: +44 077 3415 8333